You may request a return within 14 days after receiving your order.
Returned items should be unused, undamaged, and preferably in their original packaging.
For standard returns, customers are responsible for return shipping costs.
If your item arrives damaged, defective, or incorrect, we will provide an appropriate solution and may cover the necessary return shipping costs.
Once your return has been received and inspected, your refund will be issued to the original payment method.
Certain personalized products, hygiene-related items, or other products excluded by applicable law may not be eligible for return.
Please contact us through Brighteven.com before sending a return.